Customer Survey

We always want to hear from our customers how their experience was traveling through Memphis International Airport – good or bad. We are constantly seeking to improve our service to make Memphis America’s hassle-free airport. Please fill out our customer survey.

Terminal Facilities

Excellent Good Average Fair Poor
Signage and directions:
Walking distance to gates:
Overall ease of finding gate:
Baggage delivery:
Restroom availability:
Restroom cleanliness:
Overall cleanliness/appearance of Terminal:

Parking Facilities

  Excellent Good Average Fair Poor
Signage and directions:
Availability of space:
Convenience/Access:
Parking fees:
Cashier Courtesy/Service:

Restaurants & Fast Food

  Excellent Good Average Fair Poor
Appearance of personnel:
Courtesy/Service:
Food quality:
Cleanliness:
Selection/Variety:
Prices:

Checkpoint Security

  Excellent Good Average Fair Poor
Length of time to Process:
Courtesy/Appearance:

Gift Shops/Newsstands

  Excellent Good Average Fair Poor
Appearance:
Quality/Variety of Products:
Courtesy of personnel:

Ground Transportation

  Excellent Good Average Fair Poor
Signage and directions:
Airport Shuttle Buses:
Taxis/Limousines:
Timeliness:
Comfort/Cleanliness:
Driver Courtesy:

Customer Satisfaction

Overall Rating of Airport Facilities/Services:
Exceeds your expectations
Meets your expectations
Does not meet your expectations

Help us understand your answers

Airline you were traveling with:
Gates used (i.e. A17, B20):
Travel plans were affected by:
What is the primary purpose of your trip?:
If "other", please explain:
Are you at Memphis International today because:
Your trip begins today?
Your trip ends today?
You're catching a connecting flight?
You're picking up or dropping off a passenger?
Additional Comments:

Optional Information

Name:
Address:
City:
State:
Zip:
Country:
Phone:
Email:

Thank you for your comments, we will do our best to respond by close of the next regular business day. If you have submitted a comment after 4 p.m., please allow for an additional business day for an answer.