Memphis International Airport Notes

February 2011

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Memphis International Tops Rankings
for On-time Performance

The FlightStats Airline and Airport On-Time Performance Report indicates Memphis International was the top performing North American hub airport in January, with 84.1 percent of the flights operating on time. In fact, MEM had the highest percentage of on-time departures in North America for the second month in a row.

While southerly airports typically fare better during winter weather, two other airports serving southern cities actually rated as the most delayed hubs in January – Dallas/Fort Worth and Miami.

The FlightStats report is an excellent tool for travelers to use to assist them in better planning their routes and connections to avoid delays, whether during winter weather or the summer thunderstorm season. Memphis International Airport is a frequent top performing airport for on-time flights.

For more information and to see the complete rankings, click here.


Memphis International Participating
in Service Benchmark Study

Memphis International Airport is now one of 200 airports worldwide participating in an Airport Service Quality program to benchmark its customer service delivery performance. Program participation is part of a growing emphasis to understand and respond to customer perceptions in order to make and track service quality improvements.

The program, conducted by Airports Council International, will capture customer input in a “real-time” setting. Throughout the year, month-by-month, questionnaires will be filled in by travelers on-site at the departure gates. Passengers will rate more than 30 different aspects of the airport experience on their day of departure. More than 300,000 surveys are collected annually at participating airports, and from this data the Airport Service Quality program generates an array of quarterly benchmarking reports that highlight best practices and calibrate service performance…more »


Photo: © Jeffrey Jacobs
Photography, Inc.

Charging Stations at Delta Departure Gates

Delta Airlines has installed two re-charging stations at each of their departure gates at Memphis International to provide power on the go for their passengers’ electronic mobile devices. Each station is equipped with six standard 110-volt outlets and two USB ports.

Delta has also added re-charging pads in its Sky Club to provide members an additional re-charging option for smartphones and other mobile devices…more »



Chilean Miner Arrives at MEM
for Elvis’ Birthday

Known globally now as a major Elvis fan, Chilean miner Edison Pena landed at Memphis International last month on an all expense paid trip to Memphis for Elvis Presley’s birthday celebration. Edison was one of 33 miners rescued last October after being trapped underground for 69 days. During the long ordeal, Edison, a self-described major Elvis fan, asked for Elvis music to be sent into the mine so the trapped workers could have sing-alongs and keep their spirits up.

Upon his landing at Memphis International, Edison was greeted by Graceland’s Welcome Wagon hosts and posed for photos with a Delta Air Lines flight crew.

He then stopped by the Airport’s Elvis store for a look at all the great Elvis-themed merchandise…more »


Photo by: Robert W. Dye

Air Traffic Controllers Recognized for Outstanding Customer Service

The Federal Aviation Administration has presented the Air Traffic Controllers at the Memphis International Airport Tower and Terminal Radar Approach Control (TRACON) facilities the agency’s “Dorothy Tharnish Customer Service Award,” recognizing their outstanding service to stakeholders last year.

The workforce at both FAA facilities at Memphis International Airport includes 34 certified professional controllers and trainees in the control tower and 37 in the TRACON. The accomplishments over the past year included ensuring safety while overcoming operational challenges brought on by such issues as the closing and rebuilding of runway 9/27 over a 7-month period.

The controllers’ union representative credits the workers’ excellent and efficient performance during the challenge of multiple recent major airfield construction projects to their professionalism and dedication to their customers and to their successful collaborative management-union efforts.


Airport Cities Conference Nears

Record attendance is expected at the Airport Cities Conference to be held in Memphis April 11-13. More than 500 people from around the globe will be coming to Memphis: America’s premier Aerotropolis.

Congressman Steve Cohen has joined the illustrious list of speakers in addition to the powerful keynote speakers Fred Smith, Founder, President & Chief Executive Officer for FedEx, and Richard Anderson, CEO, Delta Air Lines.

Exhibition: Only 6 booths left until sold out!! Book now to avoid disappointment.

Sponsorship Opportunities: Selling out fast, please contact for more info and on speaking roles.

Please find the full and very latest conference brochure by clicking on the image to the right of this story.

Official show publication—Global Airport Cities Magazine—reserve your ad space now.


Airport Statistics Highlights

 

December 2010

December 2009

Year-to-Date 2010

Year-to-Date 2009

Total Passengers

785,854

810,967

10,003,186

10,229,627

Total Cargo Handled (lbs)

790,179,173

786,491,447

8,636,848,399

8,152,267,352

Total Aircraft Operations

29,169

29,297

336,016

338,973

For the full statistical report on Memphis International Airport, click here.

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Memphis International Airport · 2491 Winchester Road, Suite 113 · Memphis, TN 38116-3856
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