Customer service is our number one priority. We want to make sure you have a positive experience at Memphis International Airport. We know travel can be overwhelming at times. To make life easier at the Airport, our Blue Suede Service is ready to help you, no matter what your question.
Blue Suede Service
Wheelchairs are available at two locations for passengers arriving at Memphis International Airport to depart on a flight: curbside check-in and the ticket counter. At curbside, you may notify the Skycap who will inform the airline that a passenger needs assistance. Alternatively, if a passenger can, and wants to, walk to the ticket counter, a wheelchair can be made available at that location. The passenger should inform the airline during the booking process if the passenger needs wheelchair assistance during all segments of the flight and if the passenger cannot use stairs so that arrangements can be made for wheelchairs and/or passenger lifts.
Memphis International Airport has taken steps to ensure access to programs and activities by Limited English Proficiency (LEP) persons. We retain ‘Language Line Services’ for its interpreting and translation needs to assist LEP individuals. Employees have ‘I Speak’ cards that list a toll-free number so that the correct interpreter may be found when needed in a timely manner. Our Customer Service Volunteers are also able to assist the traveling public who have language barriers.
All restrooms are fully accessible under ADA policies and are ADA compliant.
If you need assistance, you and the person assisting you may use one of our Family/unisex Restrooms located throughout the terminal and concourses:
(Refer to the “You Are Here” Directories/Maps posted on walls throughout the Terminal.)
TTD/TTY telephones are located throughout the Airport and are clearly listed on the Airport “You Are Here” directories.
For ADA grievance procedures please click here.
Travelling with Children
All of the restrooms at Memphis International Airport are equipped with baby change facilities. The Blue Suede Service will also be able to help with any questions or concerns.
Most children love travelling – the excitement of the planes, heading off to new locations. Unfortunately, they usually are not so keen on sitting still for long periods of time. We have put together some tips to help make your trip smoother.
Stick to Your Routine
Plan Some Rest Time
Allow extra time
Lost and Found
For the TSA main number call: 1-866-289-9673.
For any items left on a plane or in the gate area, please contact your airline directly.
For all other lost and found inquiries contact the Memphis Airport Police at (901) 922-8298 or send an e-mail to firstname.lastname@example.org.
"Service Animals" are permitted inside the terminal for appropriate purposes when properly restrained by a leash or harness.
Other animals (pets) which are to be transported by air must be confined in their approved travel containers while inside the airport building. Outside the building they must be restrained by a leash or confined in a manner to be under control, such as in their travel containers.
As a reminder, please check with your airline about their specific criteria for accepting pets for travel.
Service Animal Relief Areas (SARA) inside the Terminal/Concourses are located:
-Beside B Checkpoint – secure side
Our outdoor pet / "service animal" relief areas are located:
-Baggage Claim/Ground Level – grassy area to left after exiting Terminal A
Automatic External Defibrillators (AEDs)
Memphis International Airport has an on-Airport Memphis Fire Department ambulance. Also, there are numerous trauma kits located throughout the Airport.